Take Action
It's easier than you think. Follow these steps, use our templates, and get results.
Direct Communication
Start by contacting the company directly. Create a paper trail before escalating.
Initial Company Contact Email
Professional first contact requesting resolution of your billing dispute.
View TemplateManagement Escalation Email
Escalate to district manager, regional manager, or corporate when front-line fails.
View TemplateHow to Find Contacts
- Ask customer service for supervisor/manager contact info
- Search LinkedIn for "[Company] + Manager" or "Regional Director"
- Google "[Company] executive team" or "[Company] leadership"
- Ask AI: "Who are the executives at [Company]?"
- Check your state's Secretary of State business database for officers
Legal Notices
Formal documents that create a legal record. Required before suing in most states.
Regulatory Complaints
Free to file. Government agencies track patterns and can pressure companies.
FTC Complaint Template
Pre-formatted complaint for filing with the Federal Trade Commission.
View TemplateState Attorney General Complaint
Template for filing with your state's consumer protection division.
View TemplateBBB Complaint Template
Structured complaint for Better Business Bureau mediation.
View TemplateState Attorney General Links
Take Legal Action
If regulatory complaints don't resolve it, take them to court or arbitration.
Small Claims Court
- Most states allow claims up to $10,000 - no lawyer needed
- Send demand letter first (required in most states)
- Filing fee usually $30-100 at your local courthouse
- Serve company via their registered agent
- Bring all evidence: emails, texts, contracts, statements
AAA Arbitration
- Check your contract for arbitration clause
- Companies pay $1,500+ per case in fees
- Consumer filing fee is $225 at adr.org
- Companies often settle to avoid the costs
- Mass arbitration multiplies pressure
Evidence Collection
Strong evidence wins disputes. Collect these before you start:
Emails & Texts
- Screenshot with timestamps visible
- Forward to yourself for backup
- Save as PDF
Financial Records
- Bank/card statements (official PDFs)
- Highlight disputed charges
- Calculate total disputed amount
Contracts
- Request copy from company
- Note verbal promises made
- Photo any posted terms
Communication Log
- Date, time, who you spoke with
- What was said or promised
- Reference/confirmation numbers
YOUR ACTION CHECKLIST
Work through these steps systematically. Each one builds your case and increases pressure on the company.
Join the Movement
Your documented experience helps others. Together we can hold corporations accountable.